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FAQ

HOW LONG DOES SHIPPING TAKE?
  • Our safe and secure shipping for non-promotional items can take between 2-4 weeks; it may take longer for deliveries outside of the USA. For more detailed information on shipping, please visit our shipping page

DO YOU PROVIDE TRACKING NUMBERS?

  • Yes, we provide tracking numbers for your orders for our non-promotional items. For more detailed information on tracking numbers, please visit our shipping page.  

NOTE: We do not provide tracking numbers for all countries as some countries do not have the capability to have shipments tracked. Also, we do not provide tracking numbers for promotional items.

OTHER FAQ

  • WHERE IS THE STORE BASED?

    • We have offices based in the USA (Sunny San Diego, CA) and Singapore

  • WHERE DO YOU SHIP FROM?

    • We ship from different sweat-free factories all around the world. So, please expect your items to be shipped separately if you order more than one item.

  • DO YOU ACCEPT ORDERS PLACED OVERSEAS?

    • We sure do! We proudly ship worldwide, but please note there are a few countries we can't ship to. We will automatically refund your order if we can't ship to your country so rest assured - we'll take care of you!                       

  • I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
    • We ship from different parts of the world so some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.

  • WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?

    • Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

  • WHAT IS YOUR STORE'S RETURN & EXCHANGE POLICY?

  • I ENTERED MY ADDRESS WRONG! CAN YOU PLEASE CHANGE IT?

    • Yes! If you contact us within 24 hours we can change your order once you provide us the correct address. Otherwise we do not accept responsibility for wrong addresses. Please enter your address carefully at checkout.

Do you have a question that's not answered here on this page? Contact our customer service team at support@wanderlanddesigns.com and we'll answer it as soon as we can!